Australian Comsumer Law Update

Australian Comsumer Law Update

General, Government, Industry

A new guide, developed by national, state and territory consumer protection agencies, aims to help personal services businesses such as Massage Therapists clarify their rights and obligations when problems arise  between yourself and the consumer such as  misleading of your services, and incorrect use of coupons.

Personal services: An industry guide to the Australian Consumer Law covers key aspects of the law such as sales practices, deposits and refunds.

The guide focuses on issues where:

  • industry bodies have asked for more detailed guidance for business
  • consumers frequently report problems to consumer protection agencies.

Please click below to download the guide. 

You can also refer to the series of Australian Consumer Law (ACL) guides for business and legal practitioners, available from

*The ACL is Australia’s national consumer law, replacing previous consumer protection laws in the Commonwealth, states and territories. The ACL applies at the Commonwealth level and in each state and territory.


ACL industry guide – personal services